One of the products (most likely Mozy) will be positioned for medium to large enterprises while Carbonite will be positioned for the consumer, home office, and small business. If you don’t think users will get switched from one platform to another, think about how difficult it is for a company to have 2 products targeting the same customer personas. My guess is that one of the products (most likely Mozy) will be positioned for medium to large enterprises while Carbonite will be positioned for the consumer, home office, and small business. This is apparent in looking at the current positioning on each website, Mozy highlights solutions for the enterprise while Carbonite highlights solutions for consumers and small business. By splitting the products to focus on different markets it makes it much easier for them to differentiate who to sell what product to. This is where current Mozy (or Carbonite) consumer customers get hung out to dry.įinally, there’s the question of data transfer. And with applications that individuals and businesses heavily rely on, such as backup applications, it can be a nightmare when they go wrong! If a switch happens, how will the backed up data from one platform make it to the other platform? Will they migrate the data for customers or simply say they have to start new on the new platform and use some type of utility to access their old data if they need to? It’s not clear how compatible the different data formats stored in the proprietary clouds really are.MozyPro is a increasingly popular cloud backup application provided by Mozy.Ĭarbonite and Mozy are unique platforms and each has its own cloud storage (and data centers or co-locations). In this tutorial we’re going to troubleshoot one of the common problems that users of MozyPro experience. This problem involves MozyPro not actually backing up any files but still showing (and, actually ‘performing’) each backup of 0 files successfully, despite files changing. Please also be aware that MozyPro is also marketed as MyBusinessWorks in the UK – both MozyPro and MyBusinessWorks are, essentially, the same program, so this tutorial applies to both. Now firstly, most users of MozyPro should notice that there are at least some files to backup at each scheduled backup point. Unless you’re backing up very little or files that aren’t changed regularly only, you’re likely to notice that even a few minutes after backup, new files are showing as pending for the next backup.
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